Privacy Policy

The Sqent operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). The Sqent is powered by Shopify, allowing us to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you indicate that you have read this privacy policy and understand the collection, use, and disclosure of your data as described in this privacy policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment data.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.

  • Communications with us including information you include in your communication with us, for example when sending a customer support request.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us;

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • To deliver, customize, and improve the Services. We use your personal information to provide you with the Services, including to perform our agreement with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or post, and to show you online ads for products or Services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.

  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or act upon potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

  • Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.

  • Legal purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties performing Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and advertise to you; for example, we use Shopify to support personalized advertising with third-party services based on your online activities across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activities across different merchants and websites. You can exercise your rights to opt out of this use here.

  • When you instruct us, request us, or otherwise authorize us to share certain information with third parties, such as to ship your products or by using social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.


Last updated: September 28, 2025

The Sqent operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). The Sqent is powered by Shopify, so that we can provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy will prevail with regard to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you indicate that you have read this privacy policy and that you understand the collection, use, and disclosure of your data as described in this privacy policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment data.

  • Account details including your username, password, security questions, preferences, and settings.

  • Transaction data including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.

  • Communications with us including the information you include in your communications with us, for example when sending a customer support inquiry.

  • Device data including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us;

  • Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Delivering, customizing, and improving the Services. We use your personal information to provide you with the Services, including to perform our agreement with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or post, and to show you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.

  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or act upon potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

  • Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties performing Services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and advertise to you; for example, we use Shopify to support personalized advertising with third-party services based on your online activities across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activities across different merchants and websites. You can exercise your rights to opt out of this use here.

  • When you instruct us, request us, or otherwise authorize us to share certain information with third parties, such as to ship your products or by your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to deliver and improve the Services for you.

Additionally, to help us protect, grow, and improve our business, we use certain Shopify enhanced features that include data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, together with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Privacy Policy for Customers. Depending on where you live, you may exercise certain rights regarding your personal information here (Shopify Privacy Policy Portal link).

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, you should review their privacy and security policies and other terms and conditions. We make no warranties and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on its use by us or by a third party. Our inclusion of such links does not itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this privacy policy, we are not actually aware that we “share” or “sell” personal data of individuals under 16 years of age (as those terms are defined under applicable law).

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable and that we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure during transmission. We recommend not using unsecured channels to communicate sensitive or confidential data to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

  • Right of access/knowledge. You may have the right to request access to personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy law. You can exercise your rights to opt out of this use here.

Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this, depending on where you are located, as a request to opt out on the device and browser you use to visit the website. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to the account. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your web browser or device.

  • Manage communication preferences. We may send you promotional emails, and you may choose to unsubscribe at any time using the opt-out option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights described above:

  • Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.

  • Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before it was withdrawn.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or filing your complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please call or email us at thesqent@gmail.com or contact us at Leenderweg 265, Eindhoven, 5643 AJ, NL.

For purposes of applicable data protection law, we are the controller of your personal information.